Frequently Asked Questions

Everything you need to know about your EKON experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

EKON accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options via Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to conscious fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim to reach 100% by 2025.

Can I change or cancel my order after it's placed?

Because we process orders quickly, you have a 60-minute window after checkout to request a cancellation or modification by contacting our support team.